Cleaning Service Terms and Policies

1Getting Started

To provide you with the most accurate time and staff estimate for your home, we kindly require clients to send a brief video or a few photos of the property’s current condition, along with a detailed request specifying the areas you would like us to prioritize.

2Booking & Payment

A $25 deposit is required at the time of booking in order to reserve and confirm your cleaning date.

The deposit will be applied toward the total cost of the cleaning service.

The remaining balance is due upon completion of the service.

We accept payment by Interac e-Transfer, cash, or card through our website.

3Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 72 hours before your scheduled appointment.

Cancellations or rescheduling requests received at least 72 hours in advance are eligible for a full refund of the booking deposit.

If less than 72 hours’ notice is provided, the booking deposit becomes non-refundable.

If the client wishes to schedule a new appointment after a late cancellation, a new booking and deposit will be required to secure the new date and time.

4Our Commitment to You

Satisfaction Guarantee: Your satisfaction is important to us. We strongly recommend reviewing the cleaning before our professional cleaner leaves the property and letting us know immediately if any area requires additional attention.

If the cleaner has already left and you notice that a specific area was missed, please contact us as soon as possible. We will gladly return to address the missed area at no additional charge, at our earliest available appointment time.

Quality Assurance: Please note that all calls and messages are documented for quality assurance and the protection of both parties.

5Privacy & Safety

Privacy: We value your privacy. Your personal information, photos, and contact details are kept strictly confidential and are used solely for the purpose of providing our services to you.

Professional Supplies: We provide all professional cleaning supplies and equipment unless otherwise discussed.

Right to Refuse: We reserve the right to refuse service if the environment is deemed unsafe for our staff.

6Liability & Access

We always handle your home and belongings with care. However, Daniela Shining Cleaning Services is not responsible for pre-existing damage, normal wear and tear, improperly secured or unstable items, or damage resulting from the age, condition, or deterioration of surfaces, furniture, appliances, fixtures, or other property.

Clients are responsible for informing us in advance about any fragile, valuable, damaged, loose, delicate, or special-care items or surfaces.

Please ensure that our cleaning professionals have safe and reasonable access to all areas scheduled for cleaning. If we are unable to enter the property, access a required area, or begin the service due to circumstances outside our control, the booking deposit will remain non-refundable and additional travel or service fees may apply.